News & Resources


Understanding the new NDIS quality and safeguard framework.

August 14, 2018 Resources

The purpose of the new NDIS quality and safeguard framework is to improve the safety and quality of services delivered by NDIS providers across Australia. The current transition time frames for each of the state and territory are outlined below: NSW and SA from 1st July 2018 QLD, VIC, TAS, ACT and NT from 1st July…

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Differences between third-party, second-party and first-party audits

July 7, 2017 Resources

In the world of quality management, there are three main categories of audits, which depend on the relationship between the auditor and the person being audited. These are called third-party audits, second-party audits, and first-party audits. Described below are these categories and an explanation on what falls under each one of them. Third-Party Audits A…

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Benefits of digitizing your quality management system

July 7, 2017 Resources

There are a wide variety of business advantages to having a quality management system (QMS) based certification that is centralised and digitally managed and streamlined. Increased marketability Reduce operational expenses Better management control Increased customer satisfaction Improved internal communication Improved customer service Reduction of liability risks Increased attractiveness to investors Also, most certification standards have…

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Becoming Q-Audit

June 7, 2017

Henry Ford was fond of saying that “quality means doing it right when no one is looking.” We couldn’t agree more. Part of our remit is to give organisations a feeling of confidence in their management systems, so that quality becomes second nature. Our journey to becoming Q-Audit has been an exciting one encompassing almost…

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About the NDIS terms of business

July 7, 2017 Resources

The NDIS Terms of Business set out protocols and requirements that must be complied with by all Registered Providers of supports in the NDIS. If a Registered Provider does not comply with the Terms of Business, the NDIA may consider revoking the Registered Provider’s registration. If your organisation has registered, or is intending to register,…

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Naming Right: Why We’ve Changed to Q-Audit.

August 21, 2017

Our names say a lot about who we are – our heritage, as well as our pathway. They can make a very strong statement about where we are going. Which is why we’ve changed our name this year. You’ve come to know us as Health Audit Group but our name is now Q-Audit. It’s a…

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How Gap Analysis Improves Performance

February 19, 2018 Resources

If you’re an NDIS service provider, you may have heard some vague comments about gap analyses. In the vast wilderness of varying qualities of information available, the commentary isn’t much help. In some cases, it’s almost misleading. We’re going to try and provide some useful clarification for you. What Is a Gap Analysis? A gap…

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Getting Ready for the NDIS as a Service Provider

February 23, 2018 Resources

If you’re a disability service provider and you’re gearing up for NDIS certification, don’t worry too much about the various processes involved. You can get all the expert help you need and make sure you’re fully prepared by following our simple guide. The NDIS Service Provider Requirements The NDIS is a regulated national scheme designed…

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What’s Involved in A Certification Audit?

February 19, 2018 Resources

An NDIS certification audit is a full, top-to-bottom audit process. The core of the NDIS is a highly efficient scheme, offering best practice disability services and quality standards of care. Therefore, compliance standards are clearly spelt out in detail. Achieving certification requires full compliance. Typically, gap analyses are carried out prior to applying for the…

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Human Services Quality Framework

February 19, 2018 Resources

If you’re a disability services provider, you hardly need to be told what “human services” really means to the disabled. The rights of the disabled make national news regularly, often based on serious failures. Sometimes, the degrees of difficulty experienced by disabled people are staggering. The problem, of course, is making all the right human…

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Are You An NDIS Service Provider? Need Help with Compliance?

August 14, 2018 Resources

Who has ever heard of an NDIS service provider who wasn’t extremely busy? 24 hours in a day is barely enough and the sheer number of issues per day can be relentless. There is, of course, another issue – compliance. Adding compliance issues to the mix can be a real problem for service providers and…

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