How Gap Analysis Improves Performance

February 19, 2018 Resources

If you’re an NDIS service provider, you may have heard some vague comments about gap analyses. In the vast wilderness of varying qualities of information available, the commentary isn’t much help. In some cases, it’s almost misleading. We’re going to try and provide some useful clarification for you.

Mother with disabled son in a modern care facility

What Is a Gap Analysis?

A gap analysis is designed to find gaps between current services provided and compliance standards. This is not a “bureaucratic exercise”. The NDIS sets high compliance requirements for very good reasons; nobody in disability care has the time for paper chases. All aspects of NDIS compliance are based strictly on delivering care, not bureaucracy.

What Values Does a Gap Analysis Offer to NDIS Service Providers?

A gap analysis is similar to an audit, but it goes much further. Gap analyses are about operational, statutory and best practice issues. When you remember that the NDIS is all about best practice, it’s not too hard to join the dots.

After all, why would any business tolerate falling short of best practice standards? It’s fair to say that disability service providers do everything they possibly can to deliver top-quality services, and they do everything they can to rectify shortfalls.

The usual issue, in fact, is that service providers are unaware of some requirements or need clarification of compliance standards. They certainly don’t knowingly do less than their best if they can help it. Compliance issues aren’t necessarily easy to spot in this huge sector. Sometimes it’s necessary to go into considerable depth to fully ensure compliance is met, due to the complexity of some care services.

A gap analysis delivers some real value for NDIS service providers, including:

  • an efficient systematic check of all services for compliance
  • identifying deficiencies in services
  • finding disparities between existing services and NDIS requirements
  • helping to ensure that compliance is also business- efficient and cost-efficient
  • clarifying compliance requirements in operational terms for service providers
  • providing practical help and support to ensure compliance


What’s the Usual Result of a Gap Analysis?

Here, we have presented two examples of gap analyses.

Service Provider AAA

This example is a nursing home – a very competent service provider. Their services are first-rate. The major gap analysis issues for this provider aren’t operational. The needs for compliance changes are based largely on administrative and statutory documentation needs, which are a bit different under the NDIS.

Service Provider BBB

This is a very different story. This is a long-established, attendant care provider that delivers good services. The service provider, managed by a no-nonsense senior professional, knows that. The company has called in a gap analysis specifically to make absolutely certain that they’re ready for NDIS certification. An ACIS 2013 Standard attendant care compliance audit will probably be required, too.

Gap analyses identify and map out any areas for compliance modifications. The result is improved performance and improved care, therefore, making a gap analysis a consistently good move.

Looking for Some Help with NDIS Compliance?

If you’d like some assistance with your NDIS compliance, a gap analysis is the way to go. Q-Audit Australia is your Australia-wide service for gap analyses, certification, and more. Give us a call on +61 2 9136 9449 and talk to our experts about your needs.