Human Services Quality Framework

February 19, 2018 Resources

If you’re a disability services provider, you hardly need to be told what “human services” really means to the disabled. The rights of the disabled make national news regularly, often based on serious failures. Sometimes, the degrees of difficulty experienced by disabled people are staggering. The problem, of course, is making all the right human services accessible in an appropriate context and service framework.

Group of kids against blue sky, happy kid in wheelchair having fun

Human Services Quality and the NDIS

As professionals in disability care are aware, quality management of life is an ongoing issue for the disabled. Individual needs, particularly for children growing up with disabilities, must be carefully monitored and supported.

In the past, disability services were patchy in terms of standards of care provided, statutes and, in some cases, even the basic provision of services. Despite the best efforts of professional service providers, standards weren’t appropriately defined in many ways, to the detriment of those in care and their carers. The result was a constant struggle to maintain quality of life and provide appropriate standards of care.

That was why the NDIS was developed. The NDIS is based on a comprehensive strategy, incorporating all aspects of care with quality of life as a top priority. Best practice is to create a custom care service, designed to meet individual needs. In terms of human services quality standards, this may include:

  • child safety
  • personal needs services tailored to the requirements of individuals
  • community services
  • community care
  • coordination of services and forward planning


This can be a pretty demanding list for service providers, but it also delivers many positive benefits. These services are regulated and the new human services quality frameworks are focused on top-quality standards. There are strong positives for service providers and their clients in these standards.

The idea of human services quality standards is to deliver both practical support and ensure access to services on an ongoing basis. It’s a great way of covering a considerable range of issues with good, viable solutions for those in care.

Getting Expert Support

Many disability service providers offer very complicated levels of care. Human services quality standards can be equally complex in cases of severe disability. They can also be excellent additions to a provision of care service. If you’re looking at the human services quality standards issues for your service, it’s a good idea to get some expert help.

The good news about this process is that experts in disability care can discuss their needs with other experts who are familiar with the issues. There’s more than just compliance involved. The functional needs and provision of care services need to be seamlessly integrated into the human services quality framework. The result is a much more efficient outcome based on real needs.

Talk to Q-Audit Australia

For any help and guidance you need, Q-Audit Australia is your one-stop consultancy. We help disability service providers with certification, gap analyses, and all the functional operational issues related to NDIS service provision. Call +61 2 9136 9449 to speak to our team. We’ll be happy to help.