About the NDIS terms of business

July 7, 2017 Resources

The NDIS Terms of Business set out protocols and requirements that must be complied with by all Registered Providers of supports in the NDIS. If a Registered Provider does not comply with the Terms of Business, the NDIA may consider revoking the Registered Provider’s registration.

If your organisation has registered, or is intending to register, with the NDIA as a Registered Provider, then it is vital that you are aware of, and comply with, your obligations set out in the Terms of Business. The Terms of Business set out requirements, practices, and processes that all Registered Providers must meet.

  • Compliance – The relevant legislative and regulatory framework that applies.
  • Business Practice & Service Delivery
  • Identification as an NDIS Scheme provider and use of the NDIS logo as approved by NDIA
  • Conflicts of Interest Management
  • Adherence to the NDIS Payments and Pricing agreements
  • Maintenance and Management Records and Audit requirements
  • Complaints Management
  • Interpretation of the NDIA terms of business for providers

Additional requirements for Specialist Disability Accommodation providers

Registered providers of Specialist Disability Accommodation (SDA) must comply, and have mechanisms in place to ensure ongoing compliance, with the Terms of Business for Registered Providers and with the terms which relate to SDA set out below.

  • Comply Specialist Disability Accommodation (SDA) Price guide.
  • Comply with the NDIA dwelling enrolment process and requirements
  • Meet the Habitability criteria
  • Have written service agreements with each participant for SDA that meet the NDIA requirements
  • Notice of change in SDA circumstances to NDIA, these must comply with the NDIA requirements
  • Reasonable rent contribution should comply with the set out NDIA requirements
  • Interpretation of the NDIA terms of business for SDA providers

Need further assistance?
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